Laser service for all of Europe.
Repair, maintenance, commissioning, relocation and operator training on site, for all major brands including Chinese machines. From Germany, with clear rates, travel at cost and a quote before we book.
CO2, fibre, Nd:YAG and galvo lasers. Lead technician Mark Strobel, 16+ years with industrial laser machines. We speak English and German.
On site.
All brands.
CO2, fibre, Nd:YAG and galvo lasers. We are independent and not an official partner of any manufacturer. Running a machine from a Chinese manufacturer? See service for Chinese laser machines.
Repair and fault finding
Fault finding first, then the part. We look for the cause before anything is replaced.
Preventive maintenance
Planned maintenance on site. Several machines on one trip make the travel cheaper per machine.
Commissioning
New machines, including machines bought directly from China. Set-up, alignment, cutting parameters, operator training.
Machine relocation
We dismantle, label and mark everything. A transport partner moves the machine. We reassemble, commission and make a test cut.
Operator training
On your own machine: operation, replacing wear parts, care for a longer machine life, cutting parameters.
Service abroad
How a visit outside Germany works, our rates and an example calculation.
What you can expect
Independent
We are not tied to any manufacturer. We look for the cause of the fault and tell you what your machine needs. We do not sell spare parts: we tell you exactly which part you need, and you order it or have it delivered to your site.
All major brands, including Chinese machines
Trumpf, Bystronic, Amada, Mazak, Prima Power, Bodor, HSG, Han's Laser, Penta, Golden Laser, Senfeng, Gweike, HGTECH, Hymson, DNE. Sources from IPG, Raycus and Maxphotonics, cutting heads from Precitec and Raytools, for example. This is experience, not partner status.
Clear rates, clear report
Our rates are on this website. Travel is charged at cost, without mark-up. Before we book, you receive a cost estimate. The final invoice usually differs from it by only EUR 100 to 200. After the work you get a detailed written report of what we found and did.
A technician who knows the machine
Lead technician Mark Strobel has more than 16 years of experience with industrial laser machines. He was partner and technical lead at Amlaserpoint, a laser machine import and service company. Certified factory inspector, experienced in laser safety. We speak English and German.
From the first call
to the test cut
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Call or email
Tell us which machine, what happens and since when.
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Send photos and documents
Photos of the machine, a photo of the type plate and the documentation. The more we know before, the better we prepare.
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First assessment by phone
Small things are often solved right away.
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Cost estimate and date
You receive a cost estimate including travel. Then we agree the date.
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Work on site
We do the work, make a test cut and give you a detailed written report: what we found, what we did and what to watch next.
Our rates
Net, per technician. With two technicians, work and travel time are charged per technician.
- per hour on site
- EUR 100
- per hour travel time, door to door
- EUR 70
- per km by car
- EUR 0.70
Flights, baggage, rental car and hotel at cost, without mark-up. A visit from Germany makes most sense for planned work over several days, or when no one near you knows the machine.
Rates, process and an example calculation →Machine
down?
Call us. We come by car or by plane, depending on the job, and agree the date with you. Or send photos and a short fault description to info@strobel-industry.de.
German mobile number, Central European Time
How a
repair works
Using a fibre laser cutting head as an example: take it apart, check every part, find the cause, replace it and approve the result with a test cut.
FAQ
We are based in Sierksdorf, Germany, near Lübeck and Hamburg, and work on site across Europe. We travel by car or by plane, depending on the job and the distance. Our nearest airport is Hamburg.
CO2, fibre, Nd:YAG and galvo/marking lasers. We have experience with Trumpf, Bystronic, Amada, Mazak, Prima Power, Bodor, HSG, Han's Laser, Penta, Golden Laser, Senfeng, Gweike, HGTECH, Hymson and DNE, with sources from IPG, Raycus and Maxphotonics and cutting heads from Precitec and Raytools, for example. We are independent and not an official partner of any manufacturer.
On-site work is EUR 100 per hour, travel time EUR 70 per hour door to door, and EUR 0.70 per km when we travel by car. Flights, baggage, rental car and hotel are charged at cost, without mark-up. All rates are net and per technician. Before we book, you receive a cost estimate. Our service abroad page shows a worked example.
No. We tell you exactly which part you need. You order it, or have it delivered to your site, and we fit it.
Outside Germany we do not promise response times. Call us. We come by car or by plane, depending on the job, and agree the date with you. In Germany we are typically on site within 24 to 48 hours, without guarantee.
Small questions by phone or email are free of charge for our existing customers, and small things are often solved right away. We do not change machine parameters by remote access. That work is done on site.