Find the fault first.
Then replace the part.
Your laser machine has stopped or no longer cuts as it should, and nobody near you knows the machine. We repair CO2, fibre, Nd:YAG and galvo laser machines of all major brands, including machines from China. Our lead technician Mark Strobel has worked with industrial laser machines for more than 16 years. We come from Germany, by car or by plane.
How does a repair abroad work?
First you send us photos, a photo of the type plate, the documentation and a short fault description. Then we talk on the phone. Small things are often solved in this first call. If a visit is needed, you get a cost estimate including travel before we book anything. On site we find the cause, repair the machine and finish with a test cut and a short report. Our rates and how travel is charged are explained on service abroad. Phone: +49 172 510 0715
Fault finding before parts
Photos and documents first
Photos of the machine, a photo of the type plate, the digital documentation and a short fault description. If there is no digital documentation, photos of the title page and table of contents of the manuals are enough. This tells us what we will find on site.
First assessment by phone
We look at your photos and call you. Small things are often solved right away. Small questions by phone or email are free of charge for our existing customers.
Fault finding on site
We look for the cause, not only the symptom. A new part does not help if the reason for the fault is somewhere else. Only when the cause is clear do we talk about parts.
The right part, ordered by you
We do not sell spare parts. We tell you exactly which part you need. You order it or have it delivered to your site. This keeps the price of the part open and in your hands.
One small part, machine down
A faulty auxiliary contact block after removal. One single part like this can stop the whole machine from switching on.
What we are called for
Poor cutting quality
Burr, rough edges, cuts that do not go through. Possible causes are the protective window, the nozzle, the focus position, the cutting gas or the parameters. We check them in a fixed order.
Loss of power
The machine cuts thinner material only, or needs slower speeds than before. We check the beam path, the optics and the laser source step by step.
Machine will not start
No power, no ready signal, the laser does not switch on. Often the cause is in the electrical cabinet: a contact, a safety circuit, a power supply.
Alarms on the control
The control shows an alarm and stops the job. We read the alarm together with the machine documentation and look for the cause behind it.
Chiller problems
Temperature alarms, low water level, poor flow. The chiller protects the laser source and the optics, so we take these alarms seriously.
Height sensor faults
The cutting head touches the sheet, moves up and down or the capacitive height control does not hold the distance. We check the cutting head, nozzle, ceramic ring and sensor.
Dirty protective window
Protective window in its holder with a layer of particles in the centre. A dirty protective window weakens the beam and makes the cut worse.
All major brands, including Chinese machines
European and Japanese machines
We have experience with machines from Trumpf, Bystronic, Amada, Mazak and Prima Power.
Machines from China
We also work on Bodor, HSG, Han's Laser, Penta, Golden Laser, Senfeng, Gweike, HGTECH, Hymson and DNE. Many job shops in Europe run these machines, often without a service partner nearby.
Sources and cutting heads
Laser sources from IPG, Raycus and Maxphotonics. Cutting heads from Precitec, Raytools and others.
Independent
We are not an official partner of any manufacturer. We are on your side and tell you openly what we find.
When a visit from Germany makes sense
Nobody near you knows the machine
There is no capable service for your machine in your region, or the seller cannot help. Then a technician who knows the machine is worth the trip.
Longer jobs and several machines
The trip pays off most for planned work over more than one day, or when we can look at several machines in one visit.
Short emergency jobs
If a local service is close to you and the job is short, a local technician may be cheaper. We tell you that openly. We do not give fixed response times outside Germany.
Clear rates, a quote first
You know our rates before we come. Based on your photos and documents you get a cost estimate. The final invoice usually differs from it by only EUR 100 to 200.
FAQ
Yes. We have experience with Bodor, HSG, Han's Laser, Penta, Golden Laser, Senfeng, Gweike, HGTECH, Hymson, DNE and other Chinese machines, and with sources from IPG, Raycus and Maxphotonics. Send us photos of the machine and of the type plate, then we can tell you quickly whether we can help.
Call us. We come by car or by plane, depending on the job, and agree the date with you. Outside Germany we do not give fixed response times.
No. We tell you exactly which part you need. You order it or have it delivered to your site. On site we fit the part, test the machine and make a test cut.
We do not change parameters by remote access. The first assessment by phone is often enough for small things. Small questions by phone or email are free of charge for our existing customers.
On-site work is EUR 100 per hour and travel time EUR 70 per hour, net per technician. Flights, hotel and rental car are charged at cost, without mark-up. Before we book, you get a cost estimate based on your photos and documents. The final invoice usually differs from it by only EUR 100 to 200.
No. We are independent and not an official partner of any manufacturer. Our lead technician Mark Strobel has more than 16 years of experience with industrial laser machines of many brands.
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