Fibre laser from China?
We know these machines.
You run a fibre laser cutting machine from a Chinese manufacturer and need a technician on site who knows this type of machine. We repair, maintain and commission these machines, move them and train your operators. Independent, from Germany, for all of Europe.
Who services a Chinese fibre laser cutting machine on site in Europe?
We do. We know the machines and the components inside them. Bodor, HSG, Han's Laser, Penta, Golden Laser, Senfeng, Gweike, HGTECH, Hymson, DNE and others, with sources from Raycus, Maxphotonics and IPG and cutting heads from Raytools or Precitec, for example. This is experience, not partner status. Send us photos and the type plate, and we tell you what we can do. How travel is charged is on service abroad. Phone: +49 172 510 0715
What we know from experience
Machine brands
Bodor, HSG, Han's Laser, Penta, Golden Laser, Senfeng, Gweike, HGTECH, Hymson, DNE. If your brand is not on the list, call us anyway. Many machines use the same components.
Laser sources
Fibre laser sources from Raycus, Maxphotonics and IPG. Which source your machine has is shown on the type plate of the source.
Cutting heads
Cutting heads from Raytools or Precitec, for example. Protective window, nozzle, ceramic ring and height sensor are the parts that need the most attention.
Control
Many of these machines run the CypCut control software. We know the operation and the most common messages, and we look for the cause on the machine.
Fibre cable routed without tension
Fibre cable at a feed-through in the machine. At points like this the cable must run without tension and without chafing, otherwise the fibre can break.
What we do on your machine
Fault finding and repair
Fault finding first, then the part. Cutting quality, power loss, alarms, chiller, height sensor.
Preventive maintenance
Planned maintenance on site. Several machines on one trip make the travel cheaper per machine.
Commissioning of machines bought directly from China
Set-up, alignment, media, beam path, parameters for your materials, test cut and operator training.
Machine relocation
We dismantle, label and mark everything. A transport partner moves the machine. We accompany, reassemble, commission and make a test cut.
Operator training
On your own machine: operation, replacing nozzle, protective window and ceramic ring, care for a longer machine life, cutting parameters.
Service abroad
How a visit outside Germany works, our rates and an example calculation.
Wear parts your operators can check
Cutting nozzle seen from above. A round bore without burrs or deposits is needed for an even gas jet.
From your call to the test cut
Call or email
Tell us which machine you have, what happens and since when. We speak English and German.
Send photos and documents
Photos of the machine, a photo of the type plate, the digital documentation and a short fault description. If there is no digital documentation, photos of the title page and table of contents of the manuals.
First assessment by phone
Small things are often solved right away. Small questions by phone or email are free of charge for our existing customers.
Cost estimate, then the visit
You get a cost estimate including travel and we agree the date. On site we do the work, make a test cut and give you a short report.
Spare parts, rates and your part of the job
We do not sell spare parts
We tell you exactly which part you need. You order it from your supplier or have it delivered to your site.
Clear rates
EUR 100 per hour on site and EUR 70 per hour travel time, net per technician. Flights, rental car and hotel at cost, without mark-up.
What you provide
A contact person on site, access and a safety briefing, lifting equipment where needed, process gases and consumables.
Independent
We are not an official partner of any manufacturer. Software updates that only the manufacturer provides have to come from the manufacturer.
FAQ
Yes. We know Bodor and HSG fibre laser cutting machines and the components inside them, such as Raycus, Maxphotonics or IPG sources and Raytools cutting heads. We are independent and not an official partner of any manufacturer.
Often, yes. Many Chinese fibre laser machines use the same types of sources, cutting heads and controls. Send us photos of the machine and the type plate, and we tell you honestly whether we can help.
Yes. We set the machine up, align it, connect the media, set the parameters for your materials, make test cuts and train your operators. Ideally you contact us before delivery.
We do not sell spare parts. After the fault finding we tell you exactly which part you need. You order it from your supplier or have it delivered to your site, and we fit it.
EUR 100 per hour on site and EUR 70 per hour travel time door to door, net per technician. Flights, baggage, rental car and hotel are charged at cost, without mark-up. Before we book, you get a cost estimate. The final invoice usually differs from it by only EUR 100 to 200.
Outside Germany we do not promise response times. Call us. We come by car or by plane, depending on the job, and agree the date with you.
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