Call us
first.
The phone is the fastest way. Before a visit, send us photos and documents by email. Small things are often solved right away. For everything else you receive a cost estimate before we book.
How a request works
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Call or email
Tell us which machine, what happens and since when.
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Send photos and documents
See the list below. The more we know before, the better we prepare.
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First assessment by phone
Small things are often solved right away.
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Cost estimate and date
You receive a cost estimate including travel. Then we agree the date.
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Work on site
We do the work, make a test cut and give you a detailed written report: what we found, what we did and what to watch next.
Working outside Germany? Rates, travel costs and an example calculation are on our service abroad page.
What to send us
- Photos of the machine
- A photo of the type plate
- The digital documentation. If there is none: photos of the title page and the table of contents of the manuals
- A short fault description
- What the machine is used for
By email to info@strobel-industry.de. The more we know before, the better we prepare.
Where we are
Strobel Industry GbR
Wagrienring 12-14
23730 Sierksdorf
Germany
Near Lübeck and Hamburg. We travel by car or by plane, depending on the job and the distance. Our nearest airport is Hamburg.
What happens with your details
We use your contact details only to handle your request. No passing on to third parties, no advertising. Details are in our privacy policy. Legal notice: Impressum (German).
FAQ
We do not give fixed prices in advance. Based on your photos and documents we send a cost estimate including travel. The final invoice usually differs from it by only EUR 100 to 200.
English and German, on the phone, by email and on site.
Photos of the machine, a photo of the type plate, the digital documentation, a short fault description and what the machine is used for. If there is no digital documentation, photos of the title page and the table of contents of the manuals are enough.
Small questions by phone or email are free of charge for our existing customers. Work on site is charged at our hourly rates.
No. Please call us or send an email. Then you speak to us directly, and you can attach photos and documents straight away.