Service
outside Germany.
We work on site across Europe. Here you find how a visit works, what it costs and when it makes sense for you. Clear rates, travel at cost, a quote before we book.
How a visit abroad works
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Call or email
Tell us which machine, what happens, and what you need: repair, maintenance, commissioning, relocation or training.
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Send photos and documents
Photos of the machine, the type plate and the documentation. The list is further down on this page.
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First assessment by phone
We look at the photos and talk the case through with you. Small things are often solved right away.
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Cost estimate and date
You receive a cost estimate including travel. We travel by car or by plane, depending on the job and the distance. Our nearest airport is Hamburg. Then we agree the date.
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Work on site
We do the work, make a test cut and give you a detailed written report: what we found, what we did and what to watch next.
What we charge
All rates are net and per technician. With two technicians, work and travel time are charged per technician.
| Item | Rate |
|---|---|
| Work on site | EUR 100 per hour |
| Travel time, door to door | EUR 70 per hour |
| Travel by car | EUR 0.70 per km |
| Flights and baggage | at cost, without mark-up |
| Rental car | at cost, without mark-up |
| Hotel | at cost, without mark-up |
Small questions by phone or email are free of charge for our existing customers.
What a visit can cost
- Northern Spain
- 1 technician, 2 working days on site
- Flight from Hamburg, 3 nights in a hotel
about EUR 4,300 to 4,600 net in total
The total depends on how early flights can be booked. Most of it is working time and travel time, not the flight. For your job you receive your own cost estimate before we book.
Quote before booking
Based on your photos and documents we send a cost estimate including travel. The final invoice usually differs from it by only EUR 100 to 200.
Invoicing
Business customers in the EU receive a net invoice under the reverse charge procedure. Please give us your VAT ID. Outside the EU, for example in Switzerland, the UK or Norway: on request.
When a visit from Germany makes sense
Makes sense
- Planned work over several days: commissioning, machine relocation, operator training
- Maintenance of several machines on one trip, which makes the travel cheaper per machine
- No one near you knows the machine, for example a machine bought directly from China
May not make sense
- Short emergency jobs, when a capable local service exists. Then travel time is a large part of the cost.
If you are not sure, call us. We tell you openly whether the trip is worth it for you.
Before the visit
Please send us
- Photos of the machine
- A photo of the type plate
- The digital documentation. If there is none: photos of the title page and the table of contents of the manuals
- A short fault description
- What the machine is used for
By email to info@strobel-industry.de
Please provide on site
- A contact person on site
- Access to the machine and a safety briefing
- Lifting equipment where needed
- Process gases and consumables
Machine down
abroad?
Call us. We come by car or by plane, depending on the job, and agree the date with you. We do not give fixed response times outside Germany.
German mobile number, Central European Time
FAQ
No. On-site work is EUR 100 per hour. Travel time is charged at EUR 70 per hour, door to door, plus EUR 0.70 per km when we travel by car. Flights, baggage, rental car and hotel are charged at cost, without mark-up. All rates are net and per technician.
Often not, if a capable local service exists. For a short emergency job, travel time can be a large part of the cost. A visit from Germany makes most sense for planned work over several days, such as commissioning, relocation, training or maintenance of several machines, or when no one near you knows the machine.
We base the estimate on your photos and documents. The final invoice usually differs from it by only EUR 100 to 200.
Business customers in the EU receive a net invoice under the reverse charge procedure. Please give us your VAT ID. For customers outside the EU, for example in Switzerland, the UK or Norway, invoicing is on request.
We do not sell spare parts. We tell you exactly which part you need. You order it or have it delivered to your site, and we fit it during the visit.
No. Outside Germany we do not give response times. Call us. We come by car or by plane, depending on the job, and agree the date with you.